Idana live – what do patients say about digital anamnesis?
In every field there are pioneers looking for new ways. William Osler was such a pioneer. In the 19th century, the physician revolutionized the training of prospective physicians and pleaded for the patient to be involved in the search for the correct diagnosis and to strengthen the medical history in the treatment process: “Listen to your patient, he might be telling you the diagnosis!”
Osler’s motto has also made the Idana team the maxim. That is why we presented Idana to patients in front of the camera and asked them about their impressions, worries and hopes. The resulting clip will be available at the end of March,
“Listen to your users, they might tell you what they need”
Everyone is different and this is especially true for patients. Before we served our test patient Idana on the tablet for the first time, we asked what they expected from a good doctor. Depending on age, lifestyle and previous experiences with doctors, different focal points have emerged: While for the working young man a well-organized practice with short waiting times is the first priority, for the elderly lady the professional and social competence of the doctor is essential: If the doctor takes the time to answer questions and explain therapeutic measures, she accepts it if it sometimes takes longer in the waiting room – which is absolute No-Go for one patient, for the other is still in the area of the acceptable.
When we tell our testers about software that queries all relevant information in advance via tablet or smartphone and transmits it to the doctor before the consultation, the reactions are mixed. Standardized anamnesis questionnaires have all been completed by our test patients. Not only the elderly lady, but also our third Idana tester, a member of the 50+ generation, expresses concern as to whether filling out the tablet will be successful. However, the fact that the Idana questionnaires can be used on a disease-specific basis and do not only query master data makes people curious.
Digital anamnesis: Great potential, many possible applications
Contrary to all fears, the anamnesis on the tablet works without problems for all our test patients. And the user experience? “A great thing,” says our tech-savvy tester. The decision not to enter free text proves to be the right one: The pre-structured answers not only make it easier for our elderly patients to enter data, but also help them to answer important questions precisely.
Usability is one thing, added value the other. We encourage our test patients to express concerns and ask questions. Several times this day we have to explain how we protect sensitive patient data from unauthorized access with the help of end-to-end encryption. The fear is also expressed that the doctor would not reinvest the time gained in a more intensive conversation, but would pass more patients through with Idana – concerns that feed on bad experiences and sometimes have their justification. For our test patients, however, hope prevails: the hope that Idana will improve communication with the doctor, open up new channels of communication and make a visit to the doctor more convenient.